Work With Us

We invite you to join us in creating a welcoming, inclusive community space around the shared experience of unforgettable live performances.

McCarter is one of the country's flagship theatres, a vibrant center for community and for the performing arts, and a key cultural anchor for Central New Jersey. Located on the campus of Princeton University and incorporated as an independent, charitable nonprofit, the company is a nationally renowned, multi-disciplinary creative hub of arts and ideas, offering theatre, music, dance, spoken word, and educational programs for all ages. 
 
A two-time Tony Award winner, McCarter’s legacy of artistic excellence traces back to the theatre’s first performances in 1930. A home for new play development and world premieres, the company has launched numerous works that have gone on to tens of thousands of performances reaching millions of audience members around the world. 
 
Among the 100,000 community members who directly participate in the company’s work every year, more than 7,500 are students taking part in McCarter’s robust arts-in-education offerings. The company offers more than 20 annual in-school residencies in classrooms in Princeton and Trenton, hosts schools from throughout the region for student matinee performances, and offers need-based scholarships to every one of its dozens of educational after-school and summer programs each year. Co-led by Artistic Director Sarah Rasmussen and Executive Director Martin Miller, McCarter leads with values of “justice and joy, and beauty in belonging,” creating stories and experiences that enliven minds, expand imaginations, and engage communities.

McCarter is an equal opportunity employer committed to hiring, supporting, and promoting a diverse workforce and inclusive culture. As such, McCarter seeks team members who: contribute to a diversity of backgrounds and experiences to support an expansive artistic vision; are committed to engaging in ongoing anti-racism and anti-oppression work collectively and individually; value collaboration, curiosity, flexibility, and an openness to continuous personal and professional growth. 

McCarter Theatre Center is committed to providing access and reasonable accommodation in the application and hiring process for individuals with disabilities if needed and requested. To request disability accommodation, please contact Human Resources at (609) 258-6500.

Open Positions

Part Time

  • McCarter is hiring and we want to meet you.

    The pay for an entry-level position within McCarter’s Production Department begins at $25 / hour and goes up from there depending on skills and experience.

    We are looking for curious, open-minded, and process-oriented people in all sections of the Production Department:

    • Costumes

    • Electrics

    • Paints

    • Projection

    • Properties

    • Rigging

    • Run Crew

    • Scenery

    • Sound

    • Stage Management

    • Wardrobe

    If you are interested in supporting McCarter’s artistic vision, we would love to hear from you. Please email jobs@mccarter.org with “Production Casual Staff” in the subject line to introduce yourself.  Let us know what areas you would like to be considered for and outline your skills and experience. You do not need to submit a formal resume, although they are welcome.

  • POSITION: Patron Services Representative
    DEPARTMENT: Marketing, Communications and Ticketing; Patron Services
    REPORTS TO: Patron Services Manager PAY: $18/hr; Part-time; Hourly; Non-Exempt (eligible for overtime)
    BENEFITS INCLUDE: Complimentary and discounted tickets, institutional professional development opportunities, access to free parking, and other perks. LOCATION & SCHEDULE: This is an in-person position that works at both theatre venues and Ticket Office located at 91 University Place in Princeton, NJ. Regular business hours are Monday through Friday, balanced with weekend and evening hours based on performance schedule.
    START DATE: These positions will be filled as needed.

    Position & Responsibilities
    McCarter Theatre Center is seeking courteous Patron Services Representatives to join the Patron Services staff. As a member of our Ticket Office team, you will play a vital role in creating memorable experiences for our patrons and ensuring the smooth operation of McCarter's performances. If you have a passion for customer service, providing exceptional experiences to patrons, and sharing your excitement for the work that McCarter produces and presents, we hope you will join our team

    Essential Functions & Duties:
    • Actively cultivate relationships with patrons while selling and processing ticket sales in Tessitura, including single tickets, subscriptions, group tickets, exchanges, and voucher redemptions.
    • Stay informed about all offers, promotions, and upcoming events to provide accurate information to patrons.
    • Update customer records in Tessitura with accurate details, including correct spelling of names, mailing addresses, phone numbers, email addresses, and other relevant information.
    • Assist patrons with inquiries related to their McCarter experience, including directions, parking, nearby restaurants, hotels, and more.
    • Proactively resolve customer complaints and issues before escalating them to the supervisor on duty.
    • Utilize Customer Service Issues (CSIs) in Tessitura to accurately document all communication between the Patron Services team and patrons.
    • Maintain consistent and timely awareness of institutional events, meetings, and other important information via company communication channels.
    • Attend all required training sessions as directed by the Patron Services Manager.
    • Maintain clear and consistent communication within the Patron Services team.
    • Perform additional tasks as assigned by the supervisor on duty, including data management and research.
    • Prioritize safe working practices while embodying McCarter's safety and code of conduct policies to maintain a secure environment for all staff and guest artists.
    • Participate in the work to make McCarter an anti-racist theater. Actively seek ways to improve our work practices to make the Marketing, Communications & Ticketing department more equitable and inclusive, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.”

    Qualifications:
    • Related customer service or sales experience; cash handling and credit card transaction processing experience required
    • Experience with multi-line phone systems
    • Microsoft Office literacy and accuracy
    • High level of attention to detail with the ability to prioritize tasks effectively.
    • Exceptional diplomacy, interpersonal, and teamwork skills; a proven track record of building and nurturing relationships with customers and colleagues alike
    • Ability to thrive in fast-paced environments, and maintain composure while making swift decisions and solving problems
    • Dedication to providing superior customer service, with a warm and welcoming demeanor that fosters a positive experience for all patrons and guests
    • A collaborative mindset, with the ability to work harmoniously with individuals from diverse backgrounds, personalities, and work styles, always approaching challenges with optimism, civility, and a solutions-oriented approach. • Final candidates must successfully complete a background check

    Preferred Qualifications:
    • Experience in a ticket office or similar customer service and sales-oriented setting is highly valued, as is familiarity with CRM/ticketing systems like Tessitura.
    • The ideal candidate will embody an enthusiasm for theatre and live performing arts, with particular interest in supporting and elevating the work of global artists across many disciplines

    Work Environment:
    • Led by our core values, McCarter fosters and expects a culture of care and respect for the wellbeing of our staff. We seek individuals who share our commitment to fostering an inclusive and supportive workplace, where diverse perspectives are valued and respected.
    • Work will primarily be completed in a shared office space in our administrative office and Ticket Office spaces, subject to HVAC cooling and heating.
    • This position entails extended periods of sitting, manual dexterity for operating office equipment, and the ability to read and interpret documents, engaging in repetitive tasks, standing, walking, bending, and reaching within the office environment.
    • This position requires phone, face-to-face, and email communication with patrons. At times, the office atmosphere becomes energetic and noisy, especially during the hour before curtain of any performance.
    • Employees may be asked to use a personal cell phone in order to access authenticator apps and related software necessary for work credentials/multi-factor authentication (MFA). Applicants should be comfortable using their personal devices for these purposes as part of their job responsibilities, as workarounds cannot be guaranteed in order to access certain platforms.

    This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of McCarter.

    To Apply
    Please email jobs@mccarter.org with your name and “Patron Services Representative” in the subject line; tell us a bit about you and your experience - resumes are welcome, though not required. Do also mention where you heard about the position. We look forward to learning more about you!