Work With Us

DEPARTMENT: Marketing, Communications, and Ticketing
REPORTS TO: Director of Marketing & Audience Strategy
PAY: $75,000; Full-time; Annual; Exempt
BENEFITS INCLUDE: Medical, vision, and dental insurance; paid time off (PTO), sick leave, and holiday time; flexible spending and health savings accounts; employer-sponsored life, long-term, and short-term disability insurance; a 403(b) retirement plan with employer contribution and match, access to free parking, and various perks.
LOCATION & SCHEDULE: This is an in-person position reporting to our administrative offices located at 91 University Place in Princeton, NJ. Regular business hours are Monday through Friday, 9am – 5pm.
START DATE: This position will be filled no sooner than approximately mid-September – early-October

POSITION AND RESPONSIBILITIES
McCarter Theatre Center is seeking a dynamic Communications Director to support our institutional objectives by maximizing positive exposure in local and national markets. In this role, you will be key to creating content as a copywriter/editor, cultivating and managing media relations, and actively seeking earned media placements. Your efforts will elevate and advance McCarter’s institutional profile while promoting our diverse programming, including Theatre, Music, Dance, Jazz, Family, Education, and Fundraising events. Join us and make a significant impact on our mission.

Essential Functions & Duties:
•Ensure consistency of institutional voice and style across all projects by writing, proofreading, and editing copy for a variety of materials. 
•Collaborate with the Director of Marketing & Audience Strategy and external PR firms to develop and position earned media story ideas for all programming.
•Write and distribute press releases to media outlets, ensuring listings and community calendars are up to date.
•Seek and facilitate interviews for feature stories and broadcast segments.
•Coordinate press coverage of events, including Opening Nights and other key moments. •Maintain consistent awareness of institutional events, meetings, and other information through company email and other communication channels.
•Develop and maintain promotional partnerships with community businesses to enhance McCarter programming and events.
•Represent McCarter at external events to increase visibility and awareness. Collaborate with the Group Sales & Engagement Manager to identify opportunities, and lead the planning, execution, and staffing of McCarter booths at community events.
•Stay informed about current trends and better practices in communications, public relations, and related management through professional development activities, networking opportunities, and ongoing education.
•Prioritize safe working practices while embodying McCarter's safety and code of conduct policies to maintain a secure environment for all staff and guest artists.
•Participate in the work to make McCarter an anti-racist theater. Actively seek ways to improve our work practices to make the Marketing department more equitable and inclusive, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.”

Qualifications:
•Bachelor’s degree or equivalent combination of education and experience
•5 or more years of experience in marketing, copywriting and media relations
•High level of attention to detail with the ability to prioritize projects effectively. •Excellent communication and interpersonal skills, fostering positive working relationships with colleagues, and artists, across various departments.
•Proven ability to set priorities, work collaboratively, and take initiative.
•A collaborative mindset, with the ability to work harmoniously with individuals from diverse backgrounds, personalities, and work styles, always approaching challenges with optimism, civility, and a solutions-oriented approach.
•Exhibit a critical consciousness and genuine interest in promoting equitable, diverse, inclusive, and accessible workplace values and practices while working with individuals of diverse needs, personalities, and work styles, and employing an optimistic and solution-oriented mindset towards fostering inclusivity and support within the team environment.

Preferred Qualifications:
•The ideal candidate will embody an enthusiasm for theatre and live performing arts, with particular interest in supporting and elevating the work of global artists across many disciplines
•Experience with the administration and management of performing arts institutions and theatre

Work Environment:
•Led by our core values, McCarter fosters and expects a culture of care and respect for the wellbeing of our staff.
•Work will primarily be completed in a shared office space, subject to HVAC cooling and heating.
•This position entails extended periods of sitting, manual dexterity for operating office equipment, and the ability to read and interpret documents, while occasionally requiring lifting and carrying objects up to 20 pounds, engaging in repetitive tasks, standing, walking, bending, and reaching within the office environment, as well as possible set-up and breakdown for external events.
•Position may be asked to use personal transportation for attending community events, meetings, and other off-site activities; mileage reimbursement is available.
•Employees may be asked to use a personal cell phone in order to access authenticator apps and related software necessary for work credentials/multi-factor authentication (MFA). Applicants should be comfortable using their personal devices for these purposes as part of their job responsibilities, as workarounds cannot be guaranteed in order to access certain platforms.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of McCarter.

TO APPLY
Please email jobs@mccarter.org with your name and “Communications Director” in the subject line and include a cover letter, resume, and portfolio with a minimum of three writing samples: At least one press release, one article or story (for a newsletter, blog or publication) and one or more example of marketing copy for direct mail, webpage or targeted email. Do also mention where you heard about the position. We look forward to learning more about you!

REPORTS TO: Executive Director
SALARY RANGE: $125,000 – $150,000, commensurate with experience; Full-time; Annual; Exempt
BENEFITS INCLUDE: Medical, vision, and dental insurance; paid vacation, sick, personal, and holiday time; flexible spending and health savings accounts; employer-sponsored life, long-term, and short-term disability insurance; a 403(b) retirement plan with employer match access to free parking, and various perks.
LOCATION & SCHEDULE: In person at 91 University Place in Princeton, NJ. Regular business hours Monday through Friday. Some weekend and evening hours may be required as scheduled in advance. Local residency in the Princeton area, or a willingness to move to the area, is required; relocation assistance is available.
START DATE: This position will be filled as early as possible.

Opportunity
McCarter Theatre Center seeks a Director of Finance (DOF) to join its senior leadership team. This pivotal role oversees the Finance Department and is responsible for a broad array of financial functions. The DOF reports to McCarter’s Executive Director and provides strategic oversight and leadership in financial management, accounting, and business development. The ideal candidate will be both a detail-level manager with a strong capacity for organizing and presenting financial information, as well as a strategic thinker with a knack for big-picture analysis and a collaborative, proactive approach to problem-solving. They must effectively engage with diverse teams and adapt to varying institutional needs, contributing to the creation of exceptional theater experiences. The DOF will excel in organization, prioritization, and delegation, ensuring smooth operations and the financial health of the organization. The company values innovation and the use of new technologies to enhance efficiency, along with strong analytical thinking, sound judgment, negotiation skills, and creative problem-solving abilities. This individual will help lead a customer service-oriented finance team, supporting a culture of facilitation and efficiency to help achieve goals across departments. Join us in shaping the future of McCarter Theatre Center as a key member of our leadership team.

Position and Responsibilites
The Director of Finance oversees the financial operations of McCarter Theatre Center and maintains and enhances the organization's financial systems. Reporting to the Executive Director, this leadership team member is a core contributor to the company’s senior leadership team. This role actively contributes to executive discussions with the Board Treasurer and the Finance Committee, ensuring transparency and strategic alignment in financial matters. Responsibilities include managing all financial reports, budgeting, forecasting, financial analysis, adherence to compliance standards, oversight and improvement of financial policies and procedures, maintaining strong financial controls, and establishing a customer-service oriented culture within the Finance team. Together with the Executive Director, the DOF will devise and execute financial strategies to seize opportunities and tackle challenges, bolstering McCarter's mission and long-term resilience.

Essential Functions & Duties:

Planning and Leadership:
•Partner closely with the Executive Director to help ensure a sound financial basis for strategic plans and objectives that align with McCarter's mission and vision.
•Lead the finance team, promoting a culture of innovation, customer service, inclusivity, and professional growth.
•Engage with senior leaders and staff and provide them with the financial tools to fortify organizational resilience, aligning financial management strategies across the organization with McCarter’s overall goals, constraints, and needs.
•Responsible for establishing financial policies and procedures in-line with GAAP while ensuring they reflect the organization’s core values.
•Represent McCarter at staff and Board meetings to effectively communicate the company’s fiscal health and needs, offering financial insights and support both internally and externally.
•Support and provide strategic guidance to the General Manager and Human Resources Director in the administration of health and welfare benefits; help administer the company’s 403(b) plan and oversee its annual audit.
•Participate in the work to make McCarter an anti-racist theater. Actively seek ways to improve our work practices to make the Finance department more equitable and inclusive, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.”
•Additional responsibilities as required to advance the organization’s mission.

Financial Management:
•Oversee all financial operations, including accounting, budgeting, forecasting, and financial analysis, in consultation with the Executive Director.
•Maintain accurate financial records and ensure compliance with regulatory and reporting standards.
•Ensure all financial policies and practices are transparent, meeting the highest standards of integrity, complying with accounting industry standard practices, and incorporating the theater’s values on equity and inclusion.
•Provide comprehensive financial reports to McCarter’s leadership, analyzing budget performance and financial risks, and offering actionable recommendations, as well as financial information needed for grant applications and reports.
•Serve as staff liaison to the Finance Committee of the Board of Trustees.
•Supervise accounts payable, accounts receivable, and payroll processing.
•Manage annual audit, prepare necessary documents and schedules with the outside audit firm and the Audit Committee of the Board of Trustees.
•Ensure daily deposits are being made and that all accounts are balanced and reconciled on a monthly basis. Develop and implement internal controls for cash-related activities and all accounting functions.
•Manage cash flow, cash balances, short-term investments, and all banking relationships. Establish and maintain robust relationships with all external financial service providers.
•Directs month-end, quarterly, and year-end closings of the general ledger.
•Oversee all organization credit cards and spending policies, as well as other expense, document retention, and invoicing policies applicable to the broader staff.
•Proactively identify opportunities and challenges in financial systems and processes.
•Ensure all federal and state tax and reporting obligations, as well as charitable registrations, are met and that necessary tax filings, returns, and compliance notices are prepared and submitted on a timely basis.
•Identify ways to achieve meaningful and sustained savings and efficiencies, as well as to maximize income generated from the company’s cash, investments, and vendor relationships to support the company’s operations.
•Stay informed about current trends and best practices in fiscal management and accounting through professional development activities, networking opportunities, and ongoing education.

Budgeting and Forecasting:
•Collaborate with the Executive Director to oversee the annual budget process, ensuring budgets are realistic and support organizational objectives, mission, and values.
•Create, oversee and enhance reports, systems, and processes to ensure a smooth budgeting process.
•Track and report on budget performance, providing regular financial updates and forecasts to leadership and the Board.
•Develop and manage financial models to aid in long-term planning and decision-making.

Team Management:
•Lead and develop a customer service-oriented finance team, fostering an environment of excellence, transparency, confidence, and adaptability.
•Clearly articulate the finance department’s function vision and strategy, setting individual and team goals to achieve strategic objectives.
•Mentor team members, supporting their professional development and career progression.
•Adhere to safe working practices while embodying McCarter safety and code of conduct policies.

Qualifications:
•Degree in Accounting, Finance, or related field, or equivalent experience demonstrating comprehensive financial acumen.
•Strong background and length of tenure in financial management within a nonprofit setting, including strategic development and budget oversight, with a preference given to those with performing arts experience.
•Significant complex financial reporting and analysis skills to include profitability, cash flow, multi-year forecasting/ budgeting/projections, tax reporting, contracts, and grants; with the ability to translate information into meaningful and actionable strategies/initiatives.
•An individual who has the confidence and strength of personality to assert themselves with an experienced leadership team but is also able to listen and build positive rapport with a variety of personalities and styles and across departments.
•Superb time management and ability to meet deadlines.
•Proven success developing and leading accounting and other personnel, including previous responsibility for coaching and mentoring staff.
•Effective communication abilities, capable of conveying complex financial information to varied audiences.
•Deep commitment to McCarter’s mission and a strong desire to contribute to a positive work environment.
•Technology-adept individual with proficiency in the use of business finance software, including the Microsoft Office Suite. Knowledge of Blackbaud Financial Edge and/or Tessitura a plus.
•Demonstrated leadership in times of change, embodying calm, optimism, and practicality.
•A critical consciousness and interest in the values and practices that can help build and sustain an equitable, diverse, and inclusive workplace and how that applies to financial management and fiscal responsibility.
•Final candidates must successfully complete a background check.

Work Environment:
•Led by our core values, McCarter fosters and expects a culture of care and respect for the wellbeing of our staff.
•This position entails extended periods of sitting, manual dexterity for operating office equipment, and the ability to read and interpret documents, engaging in repetitive tasks, standing, walking, bending, and reaching within the office environment.
•In-person work will primarily be completed in a shared office space in our administrative office located at 91 University Pl, Princeton, NJ.
Employees may be asked to use a personal cell phone in order to access authenticator apps and related software necessary for work credentials/multi-factor authentication (MFA). Applicants should be comfortable using their personal devices for these purposes as part of their job responsibilities, as workarounds cannot be guaranteed in order to access certain platforms.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of McCarter.

To Apply:
Interested candidates should submit a cover letter and resume to jobs@mccarter.org with your name and “Director of Finance” in the subject line. Please also mention where you heard about the position. We look forward to learning more about you.

We encourage all candidates to apply, even if they do not currently meet all qualifications. We know there are great candidates who may not have all of the qualifications listed above but possess intuitive knowledge or other fully transferable skills. If that is you, don’t hesitate to apply and tell us about yourself. McCarter is committed to on-the-job training and mentorship.

If you are interested in supporting McCarter’s vision, we would love to hear from you.

POSITION: Marketing Creative Director
DEPARTMENT: Marketing, Communications, and Ticketing
REPORTS TO: Director of Marketing & Audience Strategy
PAY: $75,000 - $80,000; Full-time; Annual; Exempt
BENEFITS INCLUDE: Medical, vision, and dental insurance; paid time off (PTO), sick leave, and holiday time; flexible spending and health savings accounts; employer-sponsored life, long-term, and short-term disability insurance; a 403(b) retirement plan with employer contribution and match, access to free parking, and various other perks. 
LOCATION & SCHEDULE: This is a hybrid position reporting to our administrative offices located at 91 University Place in Princeton, NJ. Regular business hours are Monday through Friday, 9am – 5pm, with three days a week or more in person preferred. Some evening and/or weekend hours may be required.
START DATE: This position is preferred to start by mid-December. 

POSITION AND RESPONSIBILITIES
McCarter Theatre Center seeks a visionary Marketing Creative Director ready to lead our creative brand direction with fresh ideas and dynamic energy. In this role, you will be more than a designer and video editor—you’ll be our brand’s champion, bringing innovative, on-point visual storytelling to life. As the heart of our creative engine, you’ll manage a talented in-house team and coordinate an extensive roster of freelancers across photography, video, graphic design, and external agencies. We’re looking for a collaborative, fast-paced problem-solver who can take projects from concept to unforgettable implementation. If you’re ready to make an impact across print, digital, and video media, join us to shape McCarter's creative journey with an inspired, dedicated team! 

Essential Functions & Duties: 
• Lead the creative vision for all marketing campaigns, from conceptualization through execution, ensuring consistency and alignment with the organization’s brand identity and mission. 
• Work with the marketing team to develop creative strategies that drive ticket sales, engagement, and brand awareness for performances, events, and special initiatives. 
• Oversee the development of high-quality visual content, including posters, brochures, digital ads, social media assets, videos, and email marketing templates. Lead photo and video shoots, collaborating with photographers, videographers, and designers to bring creative concepts to life. 
• Lead, mentor, and inspire a creative team of in-house and freelance designers and content creators. Provide feedback, guidance, and professional development to help team members grow in their craft. 
• Maintain an organized calendar of deadlines across multiple projects, balancing marketing/sales initiatives with support for Development and Education. 
• Oversee the management of our photo database, ensuring accessibility and organization for all marketing and institutional needs. 
• Supervise/complete the installation of customer-facing materials, ensuring seamless alignment with brand standards in both internal and external spaces. 
• Stay on top of industry trends and best practices, identifying new technologies and creative approaches to enhance the organization's marketing impact. 
• Prioritize safe working practices while embodying McCarter's safety and code of conduct policies to maintain a secure environment for all staff and guest artists.
• Participate in the work to make McCarter an anti-racist theater. Actively seek ways to improve our work practices to make the Marketing department more equitable and inclusive, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.” 

Qualifications:
• 5+ years of experience in an agency or inhouse creative environment with special focus on design and production of both print and digital media 
• Bachelor’s degree in Graphic Design or a related field, or equivalent professional experience. 
• Highly proficient with the Adobe Creative Suite including InDesign, Illustrator and Photoshop as well as video editing software 
• Ability to prioritize and manage multiple projects with a keen eye for detail and deadlines. 
• Excellent communication and interpersonal skills, fostering positive working relationships with colleagues, vendors, and artists, across various departments. 
• Proven ability to set priorities, work collaboratively, and take initiative. 
• A collaborative mindset, with the ability to work harmoniously with individuals from diverse backgrounds, personalities, and work styles, always approaching challenges with optimism, civility, and a solutions-oriented approach. 
• Exhibit a critical consciousness and genuine interest in promoting equitable, diverse, inclusive, and accessible workplace values and practices while working with individuals of diverse needs, personalities, and work styles, and employing an optimistic and solution-oriented mindset towards fostering inclusivity and support within the team environment. 

Preferred Qualifications: 
• The ideal candidate will embody an enthusiasm for theatre and live performing arts, with particular interest in supporting and elevating the work of global artists across many disciplines.
• Experience with the administration and management of performing arts institutions and theatre 

Work Environment: 
• Led by our core values, McCarter fosters and expects a culture of care and respect for the wellbeing of our staff. 
• Work will primarily be completed in a shared office space, subject to HVAC cooling and heating. 
• This position entails extended periods of sitting, manual dexterity for operating office equipment, and the ability to read and interpret documents, while occasionally requiring lifting and carrying objects up to 15 pounds (e.g., boxes of printed materials), engaging in repetitive tasks, standing, walking, bending, and reaching within the office environment (e.g., assisting in setting up brand assets in lobby spaces) 
• Employees may be asked to use a personal cell phone in order to access authenticator apps and related software necessary for work credentials/multi-factor authentication (MFA). Applicants should be comfortable using their personal devices for these purposes as part of their job responsibilities, as workarounds cannot be guaranteed in order to access certain platforms. 

This job description may not be inclusive of all assigned duties, responsibilities, or aspect 

TO APPLY
Please email jobs@mccarter.org with your name and “Marketing Creative Director” in the subject line and include a cover letter, resume, along with links to a portfolio or representative samples of your work. Do also mention where you heard about the position. We look forward to learning more about you! 

DEPARTMENT: Operations
CLASSIFICATION: Part-time; Hourly; Non-Exempt
REPORTS TO: Director of Operations
PAY: $16.50/hr - $17.00/hr, 4/hr shift minimums, plus tips
BENEFITS INCLUDE: Access to complimentary and discounted tickets, institutional professional development opportunities, access to free parking within less than 1-mile radius, and other perks.
LOCATION & SCHEDULE: This is an in-person position reporting to 91 University Place, in Princeton, NJ, with a schedule based on the performance calendar and other departmental needs.
START DATE: These positions will be filled on an ongoing basis as needed.

Position Summary
We are seeking enthusiastic and customer-oriented Bartenders to join our vibrant Operations department and Front of House team. As a Bartender, you'll play a crucial role in enhancing our patrons' experiences by providing exceptional beverage and food service during our performances and special events. If you're passionate about providing outstanding hospitality and enjoy working in a dynamic, engaging atmosphere, we'd love to welcome you to our team.
Essential Functions & Duties

Essential Functions & Duties
•Ensure an exceptional customer experience and maintain a welcoming atmosphere across our multiple bar areas located within our two theaters.
•Prepare and serve drinks according to quality specifications, maintaining consistency in every beverage served.
•Uphold strict cleanliness and safety standards at all times, especially with regard to sanitation and health code procedures, to create a safe environment for both staff and patrons.
•Proactively address any guest concerns or issues on the spot to guarantee a memorable theater experience for all patrons.
•Monitor and restock concession supplies, food items (e.g. candies, pre-packaged snacks, baked goods, etc.), beer, and wine inventory throughout and after each shift to ensure availability for patrons.
•Maintain an accurate cash drawer and follow cash-handling safety protocols to safeguard against errors or discrepancies.
•Identify and handle intoxicated patrons or those exhibiting disorderly conduct to ensure responsible alcohol service, promptly notifying Front of House supervision as needed.
• Check identification for anyone who appears to be youthful and possibly under the age of 21, refusing service to individuals who do not meet legal requirements.
•Adhere to New Jersey laws governing alcohol service and bartender liability
•Demonstrate quick and efficient problem-solving skills to address issues related to food and beverage quality, inventory management, staffing, equipment malfunctions, or other challenges that may arise during a shift.
•Prioritize safe working practices while embodying McCarter's safety and code of conduct policies to maintain a secure environment for all staff and patrons.
•Actively participate in the work to make McCarter an anti-racist theater by seeking opportunities to enhance inclusivity and equity within the Operations department, aligning with and exhibiting our core values of "justice and joy, beauty and belonging."

Qualifications
•Demonstrated experience in bartending or as a barista with proficiency in crafting and serving beverages to patrons.
•Thorough knowledge of a variety of alcoholic beverages, including beer, wine, and spirits, as well as familiarity with common cocktail menus and mixology techniques.
•Exceptional diplomacy, interpersonal, and teamwork skills, with a proven track record of building and nurturing relationships with customers and colleagues alike.
•Ability to thrive in high-pressure environments, making swift decisions and solving problems effectively while maintaining composure.
•Proficiency in using point-of-sale (POS) systems, such as Square, and a willingness to adapt to other POS platforms as needed.
•Dedication to providing superior customer service, with a warm and welcoming demeanor that fosters a positive experience for all patrons.
•Excellent verbal communication skills, enabling clear and effective interaction with customers and team members.
•A collaborative mindset, with the ability to work harmoniously with individuals from diverse backgrounds, personalities, and work styles, always approaching challenges with optimism and a solutions-oriented approach.
•Flexibility to work evenings, weekends, and holidays as scheduled in advance
•Final candidates will be required to successfully complete a background screening process.

Preferred Qualifications
•CPR and First Aid training
•Multilingual individuals, a plus

Work Environment
•Led by our core values, McCarter fosters and expects a culture of care and respect for the wellbeing of our staff.
•Work will be completed in public lobby and bar spaces at 91 University Pl, Princeton, NJ with HVAC cooling/heating.
•This position is required to be on-site and in attendance for performances and events. These will be communicated and scheduled in advance.
•Must be comfortable with extended periods of standing, often for the duration of your shift of at least 4 hours, as well as excellent manual dexterity for preparing and serving drinks, and the ability to lift and carry heavy objects such as cases of liquor, beer, and wine up to 40 pounds. This role involves repetitive tasks and may require bending and reaching to access supplies.
•Dress code includes, black button-down shirt and black dress pants or black skirt. Appropriate dark-colored working shoes, with long hair pulled back.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of McCarter.

We encourage all candidates to apply, even if they do not currently meet all qualifications. We know there are great candidates who may not have all of the qualifications listed above but possess intuitive knowledge or other fully transferable skills. If that is you, don’t hesitate to apply and tell us about yourself. McCarter is committed to on-the-job training and mentorship.

If you are interested in supporting McCarter’s vision, we would love to hear from you.

Interested candidates should email jobs@mccarter.org with your name and “Bartender” in the subject line. A resume is welcome, though not required. Please also mention where you heard about the position. We look forward to learning more about you!

POSITION: Parking & Safety Attendants
DEPARTMENT: Operations
REPORTS TO: Front of House Supervisor
PAY: $17/hr; Part-time; Hourly; Non-Exempt (eligible for overtime); 4/hr shift minimums
BENEFITS INCLUDE: Access to complimentary and discounted tickets, institutional professional development opportunities, access to free parking, and other perks. LOCATION & SCHEDULE: This is an in-person position reporting to 91 University Place, in Princeton, NJ, with a schedule based on the performance calendar and other departmental needs. This may include evenings, weekends, and holidays, as scheduled in advance.
START DATE: These positions will be filled as needed.

POSITION & RESPONSIBILITIES
McCarter Theatre Center is seeking dedicated Parking & Safety Attendants (PSA) to join the Operations Department as a member of the Front of House team. If you have a passion for customer service, a commitment to safety, and thrive in fast-paced settings, we would love to have you on our team.

Essential Functions & Duties:
• Coordinate parking for patrons with accessibility needs, donors, performance sponsors, and other special parking requirements.
• Display signage and direct guests to the correct performance venues.
• Manage VIP parking and communicate with the House Manager on duty.
• Provide assistance to patrons during inclement weather, including helping with umbrellas or guiding patrons safely to and from their vehicles.
• Assist with the setup and breakdown of outdoor event signage, barricades, and other necessary equipment related to parking and safety.
• Maintain clear, discreet communication with the House Manager via radio to support a seamless performance experience.
• Work with Production Staff and Stage Management to facilitate interactions between artists and guests.
• Manage crowd flow and ensure orderly movement of patrons, especially during high-traffic times before and after performances.
• Maintain or coordinate a visible presence in the lobby to swiftly address patron inquiries and issues.
• Execute emergency procedures as directed by House Management to uphold safety standards; Ensure the safety of patrons, staff, and performers before, during, and after performances.
• Assist patrons with limited mobility into and out of the theaters as needed.
• Document and report any incidents, accidents, or safety concerns to House Management in a timely manner, ensuring that all necessary details are recorded.
• Participate in regular training sessions on safety protocols, customer service, and emergency procedures to stay updated on best practices.
• Prioritize safe working practices while embodying McCarter's safety and code of conduct policies to maintain a secure environment for all staff and guest artists.
• Participate in the work to make McCarter an anti-racist theater. Actively seek ways to improve our work practices to make the Operations department more equitable and inclusive, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.”

Qualifications:
• Experience in parking/valet and/or security roles
• Exceptional diplomacy, interpersonal, and teamwork skills; a proven track record of building and nurturing relationships with customers and colleagues alike
• Ability to thrive in fast-paced environments, and maintain composure while making swift decisions and solving problems
• Dedication to providing superior customer service, with a warm and welcoming demeanor that fosters a positive experience for all patrons and guests
• A collaborative mindset, with the ability to work harmoniously with individuals from diverse backgrounds, personalities, and work styles, always approaching challenges with optimism, civility, and a solutions-oriented approach.
• Final candidates must successfully complete a background check

Preferred Qualifications:
• Experience as front-door staff in nightclubs or similar establishments.
• CPR and First Aid training

Work Environment:
• Led by our core values, McCarter fosters and expects a culture of care and respect for the wellbeing of our staff.
• Work will be completed in public lobby and bar spaces at 91 University Pl, Princeton, NJ subject to HVAC cooling/heating. Portions of work will be completed outside at the exterior of the building, subject to various weather conditions.
• This position is required to be on-site and in attendance for shifts. These will be communicated and scheduled in advance.
• Must be comfortable with extended periods of standing, excellent manual dexterity, and the ability to lift or maneuver objects up to 20 pounds. This role involves repetitive tasks and may require bending and reaching.
• Dress code includes black button-down shirt and black dress pants or skirt, and dark-colored working shoes (no open toe footwear).

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of McCarter.

We encourage all candidates to apply, even if they do not currently meet all qualifications. We know there are great candidates who may not have all of the qualifications listed above but possess intuitive knowledge or other fully transferable skills. If that is you, don’t hesitate to apply and tell us about yourself. McCarter is committed to on-the-job training and mentorship.

If you are interested in supporting McCarter’s vision, we would love to hear from you.

Interested candidates should email jobs@mccarter.org with your name and “Parking & Safety Attendant” in the subject line; tell us a bit about you and your experience - resumes are welcome, though not required. Do also mention where you heard about the position. We look forward to learning more about you!

McCarter is hiring and we want to meet you.

The pay for an entry-level position within McCarter’s Production Department begins at $25 / hour and goes up from there depending on skills and experience.

We are looking for curious, open-minded, and process-oriented people in all sections of the Production Department:

• Costumes

• Electrics

• Paints

• Projection

• Properties

• Rigging

• Run Crew

• Scenery

• Sound

• Stage Management

• Wardrobe

If you are interested in supporting McCarter’s artistic vision, we would love to hear from you. Please email jobs@mccarter.org with “Production Casual Staff” in the subject line to introduce yourself.  Let us know what areas you would like to be considered for and outline your skills and experience. You do not need to submit a formal resume, although they are welcome.

POSITION: Patron Services Representative
DEPARTMENT: Marketing, Communications and Ticketing; Patron Services
REPORTS TO: Patron Services Manager PAY: $18/hr; Part-time; Hourly; Non-Exempt (eligible for overtime)
BENEFITS INCLUDE: Complimentary and discounted tickets, institutional professional development opportunities, access to free parking, and other perks. LOCATION & SCHEDULE: This is an in-person position that works at both theatre venues and Ticket Office located at 91 University Place in Princeton, NJ. Regular business hours are Monday through Friday, balanced with weekend and evening hours based on performance schedule.
START DATE: These positions will be filled as needed.

Position & Responsibilities
McCarter Theatre Center is seeking courteous Patron Services Representatives to join the Patron Services staff. As a member of our Ticket Office team, you will play a vital role in creating memorable experiences for our patrons and ensuring the smooth operation of McCarter's performances. If you have a passion for customer service, providing exceptional experiences to patrons, and sharing your excitement for the work that McCarter produces and presents, we hope you will join our team

Essential Functions & Duties:
• Actively cultivate relationships with patrons while selling and processing ticket sales in Tessitura, including single tickets, subscriptions, group tickets, exchanges, and voucher redemptions.
• Stay informed about all offers, promotions, and upcoming events to provide accurate information to patrons.
• Update customer records in Tessitura with accurate details, including correct spelling of names, mailing addresses, phone numbers, email addresses, and other relevant information.
• Assist patrons with inquiries related to their McCarter experience, including directions, parking, nearby restaurants, hotels, and more.
• Proactively resolve customer complaints and issues before escalating them to the supervisor on duty.
• Utilize Customer Service Issues (CSIs) in Tessitura to accurately document all communication between the Patron Services team and patrons.
• Maintain consistent and timely awareness of institutional events, meetings, and other important information via company communication channels.
• Attend all required training sessions as directed by the Patron Services Manager.
• Maintain clear and consistent communication within the Patron Services team.
• Perform additional tasks as assigned by the supervisor on duty, including data management and research.
• Prioritize safe working practices while embodying McCarter's safety and code of conduct policies to maintain a secure environment for all staff and guest artists.
• Participate in the work to make McCarter an anti-racist theater. Actively seek ways to improve our work practices to make the Marketing, Communications & Ticketing department more equitable and inclusive, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.”

Qualifications:
• Related customer service or sales experience; cash handling and credit card transaction processing experience required
• Experience with multi-line phone systems
• Microsoft Office literacy and accuracy
• High level of attention to detail with the ability to prioritize tasks effectively.
• Exceptional diplomacy, interpersonal, and teamwork skills; a proven track record of building and nurturing relationships with customers and colleagues alike
• Ability to thrive in fast-paced environments, and maintain composure while making swift decisions and solving problems
• Dedication to providing superior customer service, with a warm and welcoming demeanor that fosters a positive experience for all patrons and guests
• A collaborative mindset, with the ability to work harmoniously with individuals from diverse backgrounds, personalities, and work styles, always approaching challenges with optimism, civility, and a solutions-oriented approach. • Final candidates must successfully complete a background check

Preferred Qualifications:
• Experience in a ticket office or similar customer service and sales-oriented setting is highly valued, as is familiarity with CRM/ticketing systems like Tessitura.
• The ideal candidate will embody an enthusiasm for theatre and live performing arts, with particular interest in supporting and elevating the work of global artists across many disciplines

Work Environment:
• Led by our core values, McCarter fosters and expects a culture of care and respect for the wellbeing of our staff. We seek individuals who share our commitment to fostering an inclusive and supportive workplace, where diverse perspectives are valued and respected.
• Work will primarily be completed in a shared office space in our administrative office and Ticket Office spaces, subject to HVAC cooling and heating.
• This position entails extended periods of sitting, manual dexterity for operating office equipment, and the ability to read and interpret documents, engaging in repetitive tasks, standing, walking, bending, and reaching within the office environment.
• This position requires phone, face-to-face, and email communication with patrons. At times, the office atmosphere becomes energetic and noisy, especially during the hour before curtain of any performance.
• Employees may be asked to use a personal cell phone in order to access authenticator apps and related software necessary for work credentials/multi-factor authentication (MFA). Applicants should be comfortable using their personal devices for these purposes as part of their job responsibilities, as workarounds cannot be guaranteed in order to access certain platforms.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of McCarter.

To Apply
Please email jobs@mccarter.org with your name and “Patron Services Representative” in the subject line; tell us a bit about you and your experience - resumes are welcome, though not required. Do also mention where you heard about the position. We look forward to learning more about you!

POSITION: Patron Attendant
DEPARTMENT: Operations, Front of House
REPORTS TO: Front of House Supervisor
PAY: $17/hr; Part-time; Hourly; Non-Exempt (eligible for overtime); 4/hr shift minimums
BENEFITS INCLUDE: Complimentary and discounted tickets, institutional professional development opportunities, access to free parking, and other perks.
LOCATION & SCHEDULE: This is an in-person position that works at both theatre venues located at 91 University Place in Princeton, NJ. with a schedule based on the performance calendar and other departmental needs.
START DATE: These positions will be filled as needed.

POSITION & RESPONSIBILITIES
McCarter Theatre Center is seeking attentive Patron Attendants to join the Front of House staff. In this role, Patron Attendants are the first line of engagement with audience members who attend our performances. If you have a passion for customer service, providing exceptional experiences to patrons, and sharing your excitement for the work that McCarter produces and presents, we hope you will join our team!

Essential Functions & Duties:
• Welcome audience members to the venue and assist them with finding the location of their seats according to their ticket information.
• Use a scanning device to ensure the ticket presented is an authentic credential for the specific performance scheduled.
• Resolve any conflicts as needed with the assistance of an Assistant House Manager when audience members are in disagreement about the location of their seats or when another patron is in the wrong ticketed section.
• Aid patrons who have disabilities or other special needs in finding an appropriate seat or section for them to enjoy the show comfortably.
• Answer audience member questions when asked about the content of the production.
• Enforce all venue performance rules with the assistance of an Assistant House Manager throughout the production, such as no flash photography, recordings, limited entry and exit and no access to restricted areas.
• Facilitate a positive experience for a diverse audience, including the enforcement of McCarter’s Equity, Diversity, Inclusion, Accessibility, and Antiracism expectations for all audience members.
• Follow all emergency procedures regarding venue evacuation and know the location of all exits throughout the building.
• Prioritize safe working practices while embodying McCarter's safety and code of conduct policies to maintain a secure environment for all patrons and guest artists.
• Participate in the work to make McCarter an anti-racist theater. Actively seek ways to improve our work practices to make the Operations department more equitable and inclusive, while upholding and exhibiting our stated values of "justice and joy, beauty and belonging."

Qualifications:
• Possesses a confident and approachable personality with excellent customer service skills exceptional diplomacy, interpersonal, and teamwork skills; a proven track record of building and nurturing relationships with customers and colleagues alike
• Ability to thrive in fast-paced environments, and maintain composure while making swift decisions and escalating issues to House Management as necessary
• Dedication to providing superior customer service, with a warm and welcoming demeanor that fosters a positive experience for all patrons and guests
• A collaborative mindset, with the ability to work harmoniously with individuals from diverse backgrounds, personalities, and work styles, always approaching challenges with optimism, civility, and a solutions-oriented approach.
• Final candidates must successfully complete a background check

Preferred Qualifications:
• Ability to communicate in other languages (e.g. ASL and multilingual)
• Current CPR & First Aid certification
• The ideal candidate will embody an enthusiasm for the performing arts, with particular interest in supporting and elevating the work of global artists across many disciplines

Work Environment:
• Led by our core values, McCarter fosters and expects a culture of care and respect for the wellbeing of our staff. We seek individuals who share our commitment to fostering an inclusive and supportive workplace, where diverse perspectives are valued and respected.
• Availability to work evenings, weekends, and holidays during the performance season, as scheduled in advance
• Work will primarily be completed in the lobbies and performance/seating spaces, subject to HVAC cooling and heating.
• This position entails extended periods of independent standing e.g. 2-4 hour intervals, the ability to read and interpret documents/ticket scanning devices, engaging in repetitive tasks, walking, bending, and reaching within the work environment.
• Ascend and descend 40 or more steps quickly
• Ability to work in dim lighting (e.g. in order to read tickets) and walk in limited lighting (e.g. to assist patrons with seating)
• Potential for moderate to high noise environments depending on production and performance elements; ability to hear and speak clearly in areas with significant background noise (e.g. in order to answer patron questions)

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of McCarter.

TO APPLY
Please email jobs@mccarter.org with your name and “Patron Attendants” in the subject line; tell us a bit about you and your experience - resumes are welcome, though not required. Do also mention where you heard about the position. We look forward to learning more about you!

POSITION: House Managers & Assistant House Managers
DEPARTMENT: Operations, Front of House
REPORTS TO: Front of House Supervisor
PAY: $19 - $21/hr; Part-time; Hourly; Non-Exempt (eligible for overtime); 4/hr shift minimums
BENEFITS INCLUDE: Complimentary and discounted tickets, institutional professional development opportunities, access to free parking, and other perks.
LOCATION & SCHEDULE: This is an in-person position that works at both theatre venues located at 91 University Place in Princeton, NJ. with a schedule based on the performance calendar and other departmental needs.
START DATE: These positions will be filled as needed.

POSITION & RESPONSIBILITIES -
House Managers McCarter Theatre Center is seeking welcoming and focused House Managers to join the Front of House staff. House Managers (HM) are outgoing, motivated individuals who possess excellent leadership and customer service skills and must be able to multitask in an energetic environment while managing Front of House team members ranging from 15 – 20 individuals depending on the performance. If you have a passion for customer service, providing exceptional experiences to patrons, and sharing your excitement for the work that McCarter produces and presents, we hope you will join our team!

Essential Functions & Duties:
• Under supervision of the Front of House Supervisor, effectively manage and run all Front of House operations for each performance with regard to patrons, artists, guests, and staff.
• Understand, respectfully communicate, and facilitate alignment with all performance guidelines and policies as set forth by McCarter.
• Facilitate performance reports for each event.
• On the spot maintenance of electronic devices: scanners, hearing devices and radios for the theatres and report to IT or Operations when issues arise.
• Check venue facilities before and after the performance to ensure that the space is fully functional, while reporting any repair and maintenance needs to Operations.
• Know and understand McCarter's emergency procedures and be able to appropriately execute them with calm and precision in the event of an emergency.
• Train other Front of House staff members under the direction of the Front of House Supervisor.
• Address any patron concerns or conflicts as escalated by Ushers, Patron Attendants or Assistant House Managers.
• Conduct pre/post-performance debriefings with staff to discuss successes, areas for improvement, and any challenges encountered during the performance.
• Collaborate with the Events & Operations Manager and events staff to ensure smooth transitions between performances and special events, including pre-show, intermission, and post-show activities.

POSITION & RESPONSIBILITIES- Assistant House Managers
McCarter Theatre Center is also looking for friendly and attentive Assistant House Managers to join our Front of House team. As an Assistant House Manager (AHM), you’ll take on a key house management support role, guiding our team of Patron Attendants and Volunteer Ushers ensuring a smooth, welcoming experience for all patrons. Ideal candidates are energetic, proactive, and thrive in fast-paced situations while delivering top-notch customer service. If you’re passionate about creating memorable experiences for audiences and excited to be a part of the incredible productions and events at McCarter, we encourage you to apply and become part of our team!

Essential Functions & Duties:
• Support the Front of House Supervisor and House Managers (HM) to ensure the successful run of a show.
• Train and motivate a corps of Ushers, as well as leading and assisting Patron Attendants with all performance related tasks.
• Under the direction of the HM, understand, respectfully communicate, and facilitate alignment with performance guidelines and policies as set forth by McCarter.
• Assist in the maintenance of electronic devices: scanners, hearing devices and radios and report to HM when issues arise.
• Check venue facilities before and after the performance to ensure that the space may be used to its potential. Report all repair and maintenance needs to the HM.
• With calm and precision, execute appropriate emergency procedures in the event of an emergency.
• Assist with the training of other Front of House staff members at the request or direction of the Front of House Supervisor.
• Address any patron concerns or conflicts as escalated by Ushers or Patron Attendants and escalate to House Managers as needed.

Essential Functions & Duties (Both Roles):
• Facilitate a positive, welcoming experience for a diverse audience, including the pursuance of McCarter’s Equity, Diversity, Inclusion, Accessibility, and Antiracism expectations for all audience members.
• Follow all emergency procedures regarding venue evacuation and know the location of all exits throughout the building.
• Prioritize safe working practices while embodying McCarter's safety and code of conduct policies to maintain a secure environment for all patrons and guest artists.
• Participate in the work to make McCarter an anti-racist theater. Actively seek ways to improve our work practices to make the Operations department more equitable and inclusive, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.”

Qualifications (Both Roles):
• Leadership and management experience working with large groups of people
• Microsoft Office knowledge (Word, Excel, & Outlook)
• Possesses a confident and approachable personality with excellent customer service skills Exceptional diplomacy, interpersonal, and teamwork skills; a proven track record of building and nurturing relationships with customers and colleagues alike
• Ability to thrive in fast-paced environments, and maintain composure while making swift decisions and solving problems
• Dedication to providing superior customer service, with a warm and welcoming demeanor that fosters a positive experience for all patrons and guests
• A collaborative mindset, with the ability to work harmoniously with individuals from diverse backgrounds, personalities, and work styles, always approaching challenges with optimism, civility, and a solutions-oriented approach.
• Final candidates must successfully complete a background check

Preferred Qualifications:
• Ability to communicate in other languages (e.g. ASL and multilingual)
• Current CPR & First Aid certification
• The ideal candidate will embody an enthusiasm for the performing arts, with particular interest in supporting and elevating the work of global artists across many disciplines.

Work Environment:
• Led by our core values, McCarter fosters and expects a culture of care and respect for the wellbeing of our staff. We seek individuals who share our commitment to fostering an inclusive and supportive workplace, where diverse perspectives are valued and respected.
• Availability to work evenings, weekends, and holidays during the performance season, as scheduled in advance
• Work will primarily be completed in the lobbies and performance/seating spaces, subject to HVAC cooling and heating.
• This position entails extended periods of independent standing e.g. 3-4 hour intervals, the ability to read and interpret documents/ticket scanning devices, engaging in repetitive tasks, walking, bending, and reaching within the work environment.
• Ascend and descend 40 or more steps quickly
• Ability to work in dim lighting (e.g. in order to read tickets) and walk in limited lighting (e.g. to assist patrons with seating)
• Potential for moderate to high noise environments depending on production and performance elements; ability to hear and speak clearly in areas with significant background noise (e.g. in order to answer patron questions)

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of McCarter.

TO APPLY
Please email jobs@mccarter.orgwith your name and “House Manager or/ Assistant House Manager” in the subject line; tell us a bit about you and your experience - resumes are welcome, though not required. Do also mention where you heard about the position. We look forward to learning more about you!