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POSITION: Marketing Creative Director
DEPARTMENT: Marketing, Communications, and Ticketing
REPORTS TO: Director of Marketing & Audience Strategy
PAY: $75,000 - $80,000; Full-time; Annual; Exempt
BENEFITS INCLUDE: Medical, vision, and dental insurance; paid time off (PTO), sick leave, and holiday time; flexible spending and health savings accounts; employer-sponsored life, long-term, and short-term disability insurance; a 403(b) retirement plan with employer contribution and match, access to free parking, and various other perks. 
LOCATION & SCHEDULE: This is a hybrid position reporting to our administrative offices located at 91 University Place in Princeton, NJ. Regular business hours are Monday through Friday, 9am – 5pm, with three days a week or more in person preferred. Some evening and/or weekend hours may be required.
START DATE: This position is preferred to start by mid-December. 

POSITION AND RESPONSIBILITIES
McCarter Theatre Center seeks a visionary Marketing Creative Director ready to lead our creative brand direction with fresh ideas and dynamic energy. In this role, you will be more than a designer and video editor—you’ll be our brand’s champion, bringing innovative, on-point visual storytelling to life. As the heart of our creative engine, you’ll manage a talented in-house team and coordinate an extensive roster of freelancers across photography, video, graphic design, and external agencies. We’re looking for a collaborative, fast-paced problem-solver who can take projects from concept to unforgettable implementation. If you’re ready to make an impact across print, digital, and video media, join us to shape McCarter's creative journey with an inspired, dedicated team! 

Essential Functions & Duties: 
• Lead the creative vision for all marketing campaigns, from conceptualization through execution, ensuring consistency and alignment with the organization’s brand identity and mission. 
• Work with the marketing team to develop creative strategies that drive ticket sales, engagement, and brand awareness for performances, events, and special initiatives. 
• Oversee the development of high-quality visual content, including posters, brochures, digital ads, social media assets, videos, and email marketing templates. Lead photo and video shoots, collaborating with photographers, videographers, and designers to bring creative concepts to life. 
• Lead, mentor, and inspire a creative team of in-house and freelance designers and content creators. Provide feedback, guidance, and professional development to help team members grow in their craft. 
• Maintain an organized calendar of deadlines across multiple projects, balancing marketing/sales initiatives with support for Development and Education. 
• Oversee the management of our photo database, ensuring accessibility and organization for all marketing and institutional needs. 
• Supervise/complete the installation of customer-facing materials, ensuring seamless alignment with brand standards in both internal and external spaces. 
• Stay on top of industry trends and best practices, identifying new technologies and creative approaches to enhance the organization's marketing impact. 
• Prioritize safe working practices while embodying McCarter's safety and code of conduct policies to maintain a secure environment for all staff and guest artists.
• Participate in the work to make McCarter an anti-racist theater. Actively seek ways to improve our work practices to make the Marketing department more equitable and inclusive, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.” 

Qualifications:
• 5+ years of experience in an agency or inhouse creative environment with special focus on design and production of both print and digital media 
• Bachelor’s degree in Graphic Design or a related field, or equivalent professional experience. 
• Highly proficient with the Adobe Creative Suite including InDesign, Illustrator and Photoshop as well as video editing software 
• Ability to prioritize and manage multiple projects with a keen eye for detail and deadlines. 
• Excellent communication and interpersonal skills, fostering positive working relationships with colleagues, vendors, and artists, across various departments. 
• Proven ability to set priorities, work collaboratively, and take initiative. 
• A collaborative mindset, with the ability to work harmoniously with individuals from diverse backgrounds, personalities, and work styles, always approaching challenges with optimism, civility, and a solutions-oriented approach. 
• Exhibit a critical consciousness and genuine interest in promoting equitable, diverse, inclusive, and accessible workplace values and practices while working with individuals of diverse needs, personalities, and work styles, and employing an optimistic and solution-oriented mindset towards fostering inclusivity and support within the team environment. 

Preferred Qualifications: 
• The ideal candidate will embody an enthusiasm for theatre and live performing arts, with particular interest in supporting and elevating the work of global artists across many disciplines.
• Experience with the administration and management of performing arts institutions and theatre 

Work Environment: 
• Led by our core values, McCarter fosters and expects a culture of care and respect for the wellbeing of our staff. 
• Work will primarily be completed in a shared office space, subject to HVAC cooling and heating. 
• This position entails extended periods of sitting, manual dexterity for operating office equipment, and the ability to read and interpret documents, while occasionally requiring lifting and carrying objects up to 15 pounds (e.g., boxes of printed materials), engaging in repetitive tasks, standing, walking, bending, and reaching within the office environment (e.g., assisting in setting up brand assets in lobby spaces) 
• Employees may be asked to use a personal cell phone in order to access authenticator apps and related software necessary for work credentials/multi-factor authentication (MFA). Applicants should be comfortable using their personal devices for these purposes as part of their job responsibilities, as workarounds cannot be guaranteed in order to access certain platforms. 

This job description may not be inclusive of all assigned duties, responsibilities, or aspect 

TO APPLY
Please email jobs@mccarter.org with your name and “Marketing Creative Director” in the subject line and include a cover letter, resume, along with links to a portfolio or representative samples of your work. Do also mention where you heard about the position. We look forward to learning more about you! 

McCarter is hiring and we want to meet you.

The pay for an entry-level position within McCarter’s Production Department begins at $25 / hour and goes up from there depending on skills and experience.

We are looking for curious, open-minded, and process-oriented people in all sections of the Production Department:

• Costumes

• Electrics

• Paints

• Projection

• Properties

• Rigging

• Run Crew

• Scenery

• Sound

• Stage Management

• Wardrobe

If you are interested in supporting McCarter’s artistic vision, we would love to hear from you. Please email jobs@mccarter.org with “Production Casual Staff” in the subject line to introduce yourself.  Let us know what areas you would like to be considered for and outline your skills and experience. You do not need to submit a formal resume, although they are welcome.

POSITION: Patron Services Representative
DEPARTMENT: Marketing, Communications and Ticketing; Patron Services
REPORTS TO: Patron Services Manager PAY: $18/hr; Part-time; Hourly; Non-Exempt (eligible for overtime)
BENEFITS INCLUDE: Complimentary and discounted tickets, institutional professional development opportunities, access to free parking, and other perks. LOCATION & SCHEDULE: This is an in-person position that works at both theatre venues and Ticket Office located at 91 University Place in Princeton, NJ. Regular business hours are Monday through Friday, balanced with weekend and evening hours based on performance schedule.
START DATE: These positions will be filled as needed.

Position & Responsibilities
McCarter Theatre Center is seeking courteous Patron Services Representatives to join the Patron Services staff. As a member of our Ticket Office team, you will play a vital role in creating memorable experiences for our patrons and ensuring the smooth operation of McCarter's performances. If you have a passion for customer service, providing exceptional experiences to patrons, and sharing your excitement for the work that McCarter produces and presents, we hope you will join our team

Essential Functions & Duties:
• Actively cultivate relationships with patrons while selling and processing ticket sales in Tessitura, including single tickets, subscriptions, group tickets, exchanges, and voucher redemptions.
• Stay informed about all offers, promotions, and upcoming events to provide accurate information to patrons.
• Update customer records in Tessitura with accurate details, including correct spelling of names, mailing addresses, phone numbers, email addresses, and other relevant information.
• Assist patrons with inquiries related to their McCarter experience, including directions, parking, nearby restaurants, hotels, and more.
• Proactively resolve customer complaints and issues before escalating them to the supervisor on duty.
• Utilize Customer Service Issues (CSIs) in Tessitura to accurately document all communication between the Patron Services team and patrons.
• Maintain consistent and timely awareness of institutional events, meetings, and other important information via company communication channels.
• Attend all required training sessions as directed by the Patron Services Manager.
• Maintain clear and consistent communication within the Patron Services team.
• Perform additional tasks as assigned by the supervisor on duty, including data management and research.
• Prioritize safe working practices while embodying McCarter's safety and code of conduct policies to maintain a secure environment for all staff and guest artists.
• Participate in the work to make McCarter an anti-racist theater. Actively seek ways to improve our work practices to make the Marketing, Communications & Ticketing department more equitable and inclusive, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.”

Qualifications:
• Related customer service or sales experience; cash handling and credit card transaction processing experience required
• Experience with multi-line phone systems
• Microsoft Office literacy and accuracy
• High level of attention to detail with the ability to prioritize tasks effectively.
• Exceptional diplomacy, interpersonal, and teamwork skills; a proven track record of building and nurturing relationships with customers and colleagues alike
• Ability to thrive in fast-paced environments, and maintain composure while making swift decisions and solving problems
• Dedication to providing superior customer service, with a warm and welcoming demeanor that fosters a positive experience for all patrons and guests
• A collaborative mindset, with the ability to work harmoniously with individuals from diverse backgrounds, personalities, and work styles, always approaching challenges with optimism, civility, and a solutions-oriented approach. • Final candidates must successfully complete a background check

Preferred Qualifications:
• Experience in a ticket office or similar customer service and sales-oriented setting is highly valued, as is familiarity with CRM/ticketing systems like Tessitura.
• The ideal candidate will embody an enthusiasm for theatre and live performing arts, with particular interest in supporting and elevating the work of global artists across many disciplines

Work Environment:
• Led by our core values, McCarter fosters and expects a culture of care and respect for the wellbeing of our staff. We seek individuals who share our commitment to fostering an inclusive and supportive workplace, where diverse perspectives are valued and respected.
• Work will primarily be completed in a shared office space in our administrative office and Ticket Office spaces, subject to HVAC cooling and heating.
• This position entails extended periods of sitting, manual dexterity for operating office equipment, and the ability to read and interpret documents, engaging in repetitive tasks, standing, walking, bending, and reaching within the office environment.
• This position requires phone, face-to-face, and email communication with patrons. At times, the office atmosphere becomes energetic and noisy, especially during the hour before curtain of any performance.
• Employees may be asked to use a personal cell phone in order to access authenticator apps and related software necessary for work credentials/multi-factor authentication (MFA). Applicants should be comfortable using their personal devices for these purposes as part of their job responsibilities, as workarounds cannot be guaranteed in order to access certain platforms.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of McCarter.

To Apply
Please email jobs@mccarter.org with your name and “Patron Services Representative” in the subject line; tell us a bit about you and your experience - resumes are welcome, though not required. Do also mention where you heard about the position. We look forward to learning more about you!